Return/Refund applicability

All our products are perishable in nature, hence we could not offer returns, refunds or exchange. 

Exceptions

We follow a thoughtfully laid down order processing mechanism and are very diligent while shipping our products, still, in the following cases, we may consider your refund request, subject to completion of the laid down resolution process by Nuick’s team.

• If you received a wrong product
• If you received a product with tampered or damaged packaging
• If you received an expired product 

In these cases, Nuick’s team will request for more details to process your refund request. After reviewing the details shared by you, Nuick’s team will confirm whether or not your order is eligible for refund as per our Nuick’s Refund policy. In all these cases, the decision of Nuick’s team shall be final and binding. 

Resolution process

At Nuick, we will always strive to keep our customers happy and satisfied. Rest assured, we will make all possible attempts to pacify you with our resolution process. 

Please mail us at hello@nuickfoods.com, within 24 hours of delivery of the product, the issue that you are facing with the product along with details of the order. Post 24 hours, we would not be able to attend to your return/refund request under any circumstances. 

Our customer service representative will get in touch with you within 3 business days to understand the issue that you are facing and will attempt to provide you with a resolution. 

We may request you to provide more details, including actual pictures of the product and/or unpacking video to offer you a resolution. Upon submission of all the details sought by us and evaluation by Nuick’s team, we shall communicate the resolution to you. 

In case, you are eligible for a refund, we will tender an apology and will refund your entire order amount as per Nuick’s Refund policy. We’ll also take a note that such incident do not repeat. 

It may take 7 to 10 business days for the refund amount to reflect in your account. 

Order Cancellation

Once the order is placed, you may cancel the order within 30 minutes of placement of the order. Post 30 minutes, we would not be able to attend to your cancellation request, under any circumstances. If the order is cancelled within 30 minutes, entire order amount will be refunded as per Nuick’s Refund policy. 

It may take 7 to 10 business days for the refund amount to reflect in your account.

Other Terms and Conditions

Refunds will be issued to the purchaser only through the original payment method that was used to place the order. 

In case of expired or wrong products delivered, the products must be returned in the original condition and packaging should be intact. We will arrange for return pick-up in these cases. Once we receive the product back and it passes the inspection check, we will proceed ahead with the refund process. We’ll keep you updated at all the stages. At any stage, if it is established that the product is used/abused or the packaging is damaged/altered with at your end, the refund request will not be processed further and you will be intimated accordingly. 

Your Consent

By placing an order at our website, you consent to our Return/Refund policy. 

Changes to our Return/Refund policy

We reserve the right to change this Return/Refund policy at any time, in accordance with applicable laws or our business policies. All such changes will be posted under this section, and the "Effective Date" will be updated accordingly. Your continued use of our website and services after such changes indicates your acceptance of the updated policy. You are requested to refer to this section to know about the changes to this policy. 

Contact Us

If you have any questions about this Return/Refund policy, please contact us at: 

Nuick Foods  

A-312, Titanium City Center,  

Anandnagar Road, Satellite,  

Ahmedabad, Gujarat-380015  

Email: hello@nuickfoods.com

Phone: +91 9898448449

 This Refund policy was last updated on 21-08-2024. 

Our customer support team will be happy to assist you. 

This Return/Refund policy applies to all the visitors of this website and governs the return/refund process for the orders placed on this website. It outlines the procedure and guidelines that we follow to resolve return/refund requests raised by our customers.